Order return and exchange
The customer has the right to withdraw from the order within 14 days without giving a reason and to exchange or return the ordered Product / Products. This 14-day period starts from the moment the Customer receives the Order.
In order to return / exchange the products, a withdrawal application must be submitted to the Seller within 14 days of receipt of the goods. The withdrawal can be submitted as follows:
• Send the completed return / withdrawal form to the Seller with the returned products
• By sending a free-form unambiguous e-mail to firstname.lastname@example.org
Returns received by the seller will only be accepted with a completed return form or application.
The return / withdrawal form can be found HERE
The consumer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the logistics company within the aforementioned period. The trader has the right to refuse to make refunds until he has returned the item which is the subject of the contract or until the consumer has provided proof that he has returned the item, whichever is earlier.
Replaceable or returnable product must not be damaged or marked, the product must be in the original packaging and all original labels must be affixed to the product. If the condition of the object to be returned deteriorates, the Customer shall be liable for the decrease in value caused by the use of the object only if he has used the object in another way than is necessary to ascertain the nature, characteristics and functioning of the object. In order to ascertain the nature, characteristics and functioning of the item, the Customer should handle and use the item only as he would be allowed to do in the store.
The Customer is obliged to always open the packaging of the Product carefully, without damaging it. If the packaging cannot be opened without damaging it, return of the Product in the original packaging is not required.
The Customer can return the Order to the Gruusiapood Balti jaama Turg store. The store representative will forward the Return to the E-store, where the process of exchanging or returning the Product (s) will be performed. The return will reach the E-store within 5 working days. The E-shop will send a confirmation to the Customer’s e-mail about the receipt of the return. Return to the store is free.
The process of exchanging or returning the Product (s) will only take place in the Gruusiapood E-store.
The order can be exchanged or returned via a parcel machine using the return code / parcel code included in the original SMS. If you use the return code, the return is free and the return will reach the e-shop within 3 working days. The E-shop will send a confirmation to the Customer’s e-mail about the receipt of the product.
In case of exchange, the E-shop will send the Customer a new Product immediately after receiving the Product to be exchanged. The costs related to the exchange shall be borne by the Seller.
The Seller will return the purchase amount to the Customer within 14 days of receiving the return application. The return is made to the same current account from which the Customer paid for the returned order.
Upon returning the order, the Seller shall return to the Customer the entire amount received on the basis of the contract, including the delivery cost of the order paid by the Customer. If the order is partially returned and the delivery cost has been added to the order, the Seller may return the delivery cost in proportion to the number of returned products.
Refund will be received in the Client’s bank account within 14 days.